Effective Listening and Communication Tools for Leaders
By Admin | September 24, 2008
PeopleTek is pleased to announce this new 3 session program conducted by Dr. Dina Evan, Executive Trainer and Communication Specialist.
When: Thursday October 9th, October 23rd and November 6th 8 a.m. to Noon
Where: University Of Phoenix – 2550 West Union Hills Dr. Suite 100, Phoenix, AZ
Cost: $895.00 per person
Learn tools and processes to handle all forms of communication, with different generations, different values and in different circumstances and learn to defuse difficult
situations before they arise.
To enroll contact: Jan@peopletekcoaching.com
For additional program details contact:
drdevan@peopletekcoaching.com
888.565.9555 ext 729
Course Curriculum:
Effective Listening
- Reasons for improving your listening skills
- New tools for improving your listening skills
- Separating the personality from the problem
- Asking the right questions at the right time in the right way
- Roadblocks to effective listening
- Managing your own emotional responses
- Dealing with hostility effectively – assessing risk
- Diffusing conflict effectively
- Tools for staying connected
- Putting your listener at ease
Effective Communication
- Reasons for improving your communication skills
- The importance of delivery and language
- Effectively communicating your needs
- Effectively diffusing anger and conflict with words
- Responses that evoke greater team participation
- Fighting words and responses your teams never want to hear
- Managing your own emotional responses
- Understanding your prejudices and filters
- Learning what does not work
Remote and Team Communication
- Challenges in remote communication
- Tools for dealing with the challenges
- Positive reinforcement
- Setting ethical boundaries for your team members
- Understanding styles of team members
- Tools for effective team communication
- Tools for expressing value to all members
Putting it all Together
- An experiential process of using all the tools in actual situations
- Opportunity to bring your greatest challenges for support and new tools
- Tools for dealing with the unexpected
- Certification and Celebration
Take advantage of this communication program to take your leadership to the next level!
Sincerely,
Michael W. Kublin
President/CEO PeopleTek, Inc
Creating Successful Leaders
888.565.9555 ext 711
www.PeopleTekCoaching.com
In a recent survey top CEO’s in leading corporations worldwide agreed that communication is the single most important element to their success and the success of their leadership teams!
“Precision of communication is important, more important than ever, in our era of hair trigger balances, when a false or misunderstood word may create as much disaster as a sudden thoughtless act.”
- James Thurber
| PeopleTek Inc. Michael Kublin President/Ceo |
PeopleTek Inc. Jan Mayer-Rodriguez VP Infrastructure |
PeopleTek Inc. | 8201 Peters Road | Suite 1000 | Plantation | FL | 33324
Creating Successful Leaders
888.565.9555 ext 711
http://www.PeopleTekCoaching.com
Topics: Upcoming Classes | No Comments »
Difficult Conversations
By Admin | September 19, 2008
Leadership tip of the week:
Difficult Conversations – Communication Goals:
TASK GOAL ~ what you want to accomplish as a result of your communication
RELATIONSHIP GOAL ~ your goal for the relationship as a result of your conversation
Describe:
- The behavior/situation objectively
- Use concrete terms
- Include specific time, place, frequency of behavior
- Focus on specific behavior, not the personality of the person
Express:
- Your feelings ~ the impact of the behavior on you
- Calmly and in a constructive manner
Specify:
- Desired result
- Standard of performance
- Explicit behavior change
- Observable behavior
- Specific behaviors to be performed or discontinued
- Behavior you are willing to change
Consequences:
- Make the consequences explicit
- Identify consequences you will implement
- Select consequences that are meaningful to the person
- Choose consequences that are appropriate to the situation
For more information contact Susyn Reeve at sreeve@peopletekcoaching.com
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"A difficult conversation can make the difference between success and failure for a valued employee or, at least, an employee in whom you have invested valuable training and time". – Susan M. Heathfield
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PeopleTek Events:
October 2008:
Leadership Journey:
- October 1 - Leadership Journey I, session 1 of 12, virtually facilitated
- October 23 - Leadership Journey I, session 1 of 12, virtually facilitated
For program details (PDF) visit:
http://www.peopletek-coaching.com
Communication and Listening – in Phoenix, AZ.:
- October 9 - 8am to noon
- October 23 – 8am to noon
- November 6 - 8am to noon
For program details (PDF) visit:
http://www.peopletek-coaching.com
This is an open enrollment period for the above programs
————————————–
Dear Leaders,
Communicating in the midst of emotions and conflict is often difficult.
To stay focused in these situations preparation is essential. Creating a script is a valuable practice to build confidence, identify your objective and to clarify the words to say.
Note: Detours are what you expect the other person to say that may take you off track of the conversation.
Preparing your responses to possible detours builds your confidence and allows you to stay focused on the goals of the communication.
What is most important is to listen, respond to what is communicated and to stay focused.
Remember to:
Summarize your specific agreement and schedule a follow-up conversation
Sincerely,
Michael W. Kublin and
Susyn Reeve
————————————–
A new survey from Business 21 Publishing shows that most companies recognize that productivity, morale and retention decrease when managers avoid difficult conversations.
However, in a second survey they admit that their organizations aren't doing anything about it.
In fact, less than one company in 10 says it effectively trains its managers to conduct difficult conversations.
Peopletek Executive Management Products
Taking it to the next level!
http://www.peopletekcoaching.com
888.565.9555
Topics: Leadership Tips | No Comments »