Leadership tip of the week – Commitment To Excellence
By Admin | October 30, 2008
Commitment To Excellence
“We are what we repeatedly do. Excellence, then,
is not an act, but a habit”. - Aristotle
Dear Leaders,
Are you part of an organization that is expected to meet or exceed customer expectations or perhaps to produce quality products?
Assuming yes, how would you rate the work that is performed or the product that you deliver? Do you take the time to review those results and take note of what has been done well (so it can be repeated) and identify any gaps (so they can be improved upon)?
What about your personal life? Are you as committed to excellence at home as you are at work? Could your life improve and perhaps your levels of happiness and satisfaction grow if you took the time to assess what worked well and what caused friction?
Similar to last week’s discussion about adding value, we could all benefit by identifying
where we excel and why, and by implementing both personal and professional best practices.
Having a commitment to excellence, and allowing it to become a habit will serve us well!
Sincerely,
Michael W. Kublin and Jan Mayer-Rodriguez
“The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.” –Vince Lombardi
Extract from “For your Improvement” by Michael Lombardo and Eichinger:
Skills for being committed to excellence:
- Dedicated to providing common systems for designing and measuring processes
- Seeks to reduce variances in processes
- Delivers the highest quality products and services
- Committed to continuous improvement through empowerment and management by data
- Leverages technology to positively impact quality
- A willingness to re-engineer processes from scratch
- Open to experimentation and suggestions
- Creates a learning environment leading to efficient and effective processes
————-
PEOPLETEK EVENTS – October 2008:
Leadership Journey:
October 29 - Leadership Journey I, session 1 of 12
Virtually facilitated
10:30am – noon EDT
For program details visit:
Leadership Journey Brochure
2009 OFFERINGS:
Communication and Listening Workshop (3 session program):
January 27, Feb 10, Feb 24 8am – noon in Phoenix, AZ
Emotional Intelligence (2 day program with follow-up sessions) Dates tbd
This is an open enrollment period for the above program
Taking it to the next level!
www.peopletekcoaching.com
888.565.9555
Topics: Leadership Tips | No Comments »
SAM WALTON’S 10 RULES OF SUCCESS
By Admin | October 29, 2008
I was recently in NW Arkansas where Sam started Walmart in small store in Bentonville. Thought you would enjoy these rules of success. I think they apply to all businesses. Please let me know where I am not living them. Sincerely, Mike
SAM WALTON’S 10 RULES OF SUCCESS
Not much need for an introduction, explanation or commentary.
The basics …
Rule #1
Commit to your business. Believe in it more than anything else. If you love your work, you’ll be out there every day trying to do the best you can, and pretty soon everybody around will catch the passion from you – like a fever.
Rule #2
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Rule #3
Motivate your partners. Money and ownership aren’t enough. Set high goals, encourage competition and then keep score. Make bets with outrageous payoffs.
Rule #4
Communicate everything you possibly can to your partners. The more they know, the more they’ll understand. The more they understand, the more they’ll care. Once they care, there’s no stopping them. Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitors.
Rule #5
Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They’re absolutely free and worth a fortune.
Rule #6
Celebrate your success and find humour in your failures. Don’t take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails put on a costume and sing a silly song.
Rule #7
Listen to everyone in your company, and figure out ways to get them talking. The folks on the front line – the ones who actually talk to customers – are the only ones who really know what’s going on out there. You’d better find out what they know.
Rule #8
Exceed your customer’s expectations. If you do they’ll come back over and over. Give them what they want – and a little more. Let them know you appreciate them. Make good on all your mistakes, and don’t make excuses – apologize. Stand behind everything you do. ‘Satisfaction guaranteed’ will make all the difference.
Rule #9
Control your expenses better than your competition. This is where you can always find the competitive advantage. You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you’re too inefficient.
Rule #10
Swim upstream. Go the other way. Ignore the conventional wisdom. If everybody is doing it one way, there’s a good chance you can find your niche by going exactly in the opposite direction
——————————————————————————–
Michael W. Kublin
President PeopleTek, Inc.
Creating Successful Leaders
(888) 565-9555 Ext 711
(888) 565-9555 Fax
WWW.PeopleTekcoaching.com
Topics: General | No Comments »