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There have been numerous studies on leadership and laughter and we thought this could be a good time to share them with you.

Did you know:

Humor is a powerful form of persuasion.

Humor promotes teamwork and camaraderie and stimulates creativity.

In a mid 1980’s survey of 100 of the largest corporations in the country it was found that employees with a sense of humor were more effective.

Humor has been linked with our emotional intelligence competencies. According to Daniel Goleman, (EQ author/expert):

“Research on humor at work reveals that a well-timed joke or playful laughter can stimulate creativity, open lines of communication, enhance a sense of connection and trust, and, of course make work more fun …The artful use of humor typifies effective leadership …

Allan Filipowicz, Assistant Professor of Organizational Behavior found that humor, used both proactively and reactively in small group situations, could greatly facilitate communication in what can be difficult interpersonal situations.

Herb Kelleher, CEO Southwest Airlines says “We’re focused on fun and profit … and know how the two go together.” Sounds like a winning combination!

Given that humor impacts the power of persuasion and communication, promotes teamwork, stimulates creativity and effectiveness, and builds trust, are you effectively utilizing humor and laughter?

Sincerely,
Michael W. Kublin and Jan Mayer-Rodriguez

888.565.9555

“Laughter may be the best medicine. But is it possible that laughter also enriches the mind?

John Cleese, the English comedian, recalls the Dalai Lama as telling him that laughter is good for thinking because-quote–”when people laugh, it is easier for them to admit new ideas to their minds.”

Trainers use humor to point out negative behaviors in ways that teach rather than preach. Mediators tell us that the right joke, or the right moment of levity, can reduce tensions to the point that two adversaries can sit down at the table to consider the possibility of agreement.

So why does humor work? Because it shatters preconceptions at the moment when people are forming new perceptions-about their work, their spouse, or life itself.

Laughter is a release; it is a moment of sheer pleasure. And in our world of tension and turmoil, the belly laugh is a physical escape valve.

Good humor, nourishing humor for example, enables us to laugh at ourselves for being human. It serves as a window into our souls”.

PEOPLETEK EVENTS:

2009 OFFERINGS:

Communication and Listening Workshop (3 session program):
January 27, Feb 10, Feb 24 : 8am – noon in Phoenix, AZ

Emotional Intelligence (2 day program with follow-up sessions)
Dates tbd

Leadership Journey I, session 1 of 12
February 17th;

Virtually facilitated, 10:30am – noon EDT

This is an open enrollment period for the above program

Whether you are an consultant, employee, project manager, team leader, director, vice president, or CEO, you can be an even more successful leader by partnering with an executive coach to help get to the next level.

The first 15 people who respond to this email invitation will receive a complimentary coaching session with one of our certified executive coaches.

Examples of ways our professional executive coaches can help you include:

• Leadership – How to leverage your strengths and develop your weaknesses
• Communication – How to communicate more effectively to those people you lead
• Conflict – Dealing easily with Conflict
• Relationships – How to better manage your relationships across your team
• Listening – How to listen more effectively across the organization
• Time Management- How to manage your time to maximize every minute of your day
• Discovering- your strengths and “magic dust” and aligning them to internal opportunities within your organization
• Career Transition – How to transition from one level or role to the next effortlessly and easily or find that next job that you are passionate about

Our executive coaches are highly trained and experienced in helping you get to where you want to be faster and with greater ease ultimately saving you time and money.

Be one of the first 15 people to respond to this complimentary offer by emailing Meade Dickerson at mdickerson@peopletekcoaching.com or calling 1-888-565-9555 x 717 to get set up with one of our certified executive coaches today!

Sincerely,

Meade Dickerson

_________________________________

Click below to find out more information about our executive coaching:
PeopleTek Executive Coaching

888.565.9555

• Resumes designed for today’s market
• Rediscovering your passion
• Understanding where your skills translate to dollars
• Taking inventory of the skills in your tool bag that come with you when you leave any position
• Networking effectively
• Looking at your career with fresh eyes
• Selling yourself in a job interview
• Landing the job and career that you deserve

Click here to Enroll Today!

Leadership Journey™ Program

As a result, we are reducing the price of our virtually facilitated Leadership Journey program from $2600 to $1300.

This offer is limited to the first 25 indiviuals that enroll in the program. Enroll now at the discounted rate!

We hope this provides you with an opportunity to invest in yourself (or your team), discover your passions, and strenghten your leadership skills!

PeopleTek’s Leadership Journey program has improved the career of over 750 leaders. Leaders of all levels report improved self confidence, focus, communication and overall courage to lead their teams, projects and organizations.

Sincerely,
Michael W. Kublin
PeopleTek President
888.565.9555 ext 711

The value and benefits you will obtain from attending PeopleTek’s Leadership Journey™:

• Understand effective leadership skills, abilities and behaviors that enable individuals, teams, and organizations to be more successful.
• Develop skills, abilities and leadership behaviors necessary for hiring, rewarding, addressing conflict, and adapting to changes quickly and efficiently.
• Learn new tools and processes that can be used immediately throughout your entire career.
• Obtain clarity about your individual leadership essence/vision and how you should begin to carry it out and ultimately know what you want to create and achieve.
• Improve teamwork and enhance business relationships.

Leadership takes courage. It’s not an event but rather a process which takes place over time and requires care and attention. It requires analysis of what is effective and what is ineffective; what is working for us and what is not.

It takes courage to listen and act on feedback given to us; it may take even more courage to provide others with clear and meaningful feedback. It takes courage to do a self assessment and identify areas where we are not strong.

It takes courage to have an established and documented plan detailing where we want to go and requires clearly defined vision, mission, and goal statements to help us (and our team) go where we want to go.

It requires we take risks and hold ourselves and others accountable; it requires difficult conversations and admitting our mistakes. It also requires that we build trust and become vulnerable.

Courageous leaders link their processes to a dream through:

• Rewards
• Services
• Hiring
• Training and Development
• Communication
• Change

During these times of change and uncertainty we all need to display courageous leadership more now than ever.

If you’d like help in this area we’d be happy to conduct a complimentary workshop for you and your team.

Become a courageous leader and contact us now!

Sincerely,

Michael W. Kublin and Jan Mayer-Rodriguez

PEOPLETEK EVENTS:

2009 OFFERINGS:

Communication and Listening Workshop (3 session program):
January 27, Feb 10, Feb 24 : 8am – noon in Phoenix, AZ

Emotional Intelligence (2 day program with follow-up sessions)
Dates tbd

Leadership Journey I, session 1 of 12 February 17th;
Virtually facilitated, 10:30am – noon EDT

This is an open enrollment period for the above program

• FOCUS
• AUTHENTICITY
• COURAGE
• EMPATHY
• TIMING

Courageous leaders have:

• Passion
• Accountability
• Persistence to succeed

With the recent turn of events with the economic situation in the US, we realize that change is occurring for many of you in your careers.

As a result, we would like to offer the first 30 people who respond to this email a complimentary 30 minute one on one career coaching session.

Career Coaches can help you with:

• Resumes designed for today’s market
• Rediscovering your passion
• Understanding where your skills translate to dollars
• Taking inventory of the skills in your tool bag that come with you when you leave any position
• Effective networking
• Looking at your career with fresh eyes
• How to sell yourself
• Successful job hunting: Your new job

Our career coaches are highly trained and experienced in helping you get to where you want to be faster and with greater ease ultimately saving you time and money.

To take advantage of this complimentary offering from PeopleTek, please send an email to me, Meade Dickerson or call 1-888-565-9555 x717 to get set up with one of our certified coaches today.

Sincerely,

Meade Dickerson

_________________________________

Meade Dickerson, MCC, CPCC

Vice President and Senior Executive Coach
PeopleTek, Inc.
305-673-2627 office
888-565-9555 Ext.717
www.peopletekcoaching.com

“To know one’s strengths, to know how to improve them, and to know what one cannot do are the keys to continuous learning“

or by phone
888.565.9555 ext 717

www.peopletekcoaching.com

Each month PeopleTek will recognize a leader that has demonstrated behavior that shines and should be emulated by others. By writing about these leaders, their style and approach I hope to provide ideas, tools, tips and techniques that you can use with your organizations and teams to assist in your success. I am sure there are many worthy candidates for this award and it would be impossible to write about them all. Enjoy the articles and please let us know what you think.

The January 2009 award goes to Dr. Thomas O’Neil.
(Dr. O’Neil has been my dentist for 3 years).
The reasons for his selection for the first Successful Leader of the Month are:

1. what his staff says
2. what I witness when I visit his office
3. what other customers tell me
4. his results demonstrate all aspects of what a quality leader can be.

In addition, it is not easy for a dentist to demonstrate effective leadership as they would be prone to “work in the business and not on the business” by getting pulled into the technical aspects of the job and not the leadership aspect. This is not the case with Dr. O’Neil and he and his team make it look easy.

I was recently at his office for a new crown. Getting a crown is not the most pleasant experience between the expense and the discomfort. If you do require this procedure you’ll want it to be done at Dr. O’Neil’s office; it’s actually pleasant and that is a tough act for a dental office!

Dr. O’Neil’s entire staff – and I mean all – greet you with a smile. They talk to you and make you feel at ease. I’ve never seen an attitude other than friendly by anyone – ever!!! The office is impeccably clean and modernly decorated. The waiting room while small has a friendly, clean and appealing atmosphere with plenty of magazines to read. The receptionist offers a printed card providing several complimentary, comforting beverages.

While you are in the chair they offer a diverse variety of music or movies to experience while you wait or are being worked on. The assistant nurses are empowered to do whatever it takes to ensure you are comfortable and they are always checking with you. The nurses are also empowered to do additional work that in some dental offices is only performed by the dentist. At first I was a little concerned by this, however, Dr. O’Neil has trained them so well that they perform these tasks flawlessly. This includes making the temporary crowns.

This type of empowerment not only builds the skills and abilities of others it also engenders trust, loyalty, and confidence in his team. They all work as a team, communicating what is needed to ensure the customer is handled on time and gets premium treatment. For example, they call out each other’s name and ask for help; the response is immediate with no complaining about having to assist a colleague. They update Dr. O’Neil as needed by direct communication in a very professional manner and tone. You can tell it is one office with one goal – to service the patient.

How many of our offices run like this? When your customer comes in are they treated as special? Do they see the different roles and responsibilities or is it transparent to the customer as it should be?

Notice I’ve not said one thing about Dr. O’Neil. Why is this? It is because he runs a successful business. He has processes and allows his team to operate in the process. He doesn’t have to take the lead role at all times. He creates and empowers leaders. This allows Dr. O’Neil and his team to service more patients and handle volume that builds revenue.

In fact most of the time it is his team that leads and runs the office. This makes for great leadership as Dr. O’Neil sets the goals, delegates, trusts, communicates and rewards. I asked Dr. O’Neil if he trains his staff and he does all the time. This includes leadership, team and communication training seminars by a person that specializes in the dental industry.

It was after 6:00 p.m. when we finished the temporary crown and I asked the nurse what time she started; she said 7:00 a.m. I was truly impressed as you would have thought I was her first patient of the day. She said they are always busy, she loves what she does and times flies by. She walked me to the reception area, pulled up my file, and set up my next appointment.

I didn’t see Dr. O’Neil and won’t until the next appointment which is exactly as planned and how it should be. At 8:30 p.m. a call came to my home and it was Dr. O’Neil asking how I was feeling and following up on my well being.

Customer follow-up is a tremendous trait for a leader!

Congratulations to Dr. O’Neil for being our first Leader of the Month!

Sincerely,

Mike

1) Set-up the look and feel of your establishment or materials to set the tone of your brand.

2) All staff must be friendly and receptive for all inquiries. This is a non-negotiable and a negative attitude should never be tolerated.

3) Comfort, comfort, comfort for the customer using your service.

4) Delegate as many tasks and processes as you can; train others to ensure they understand how to perform them flawlessly.

5) Hold others accountable to the tasks and the processes and especially to the customer experience.

6) Make the customer process flawless so they return.

PEOPLETEK EVENTS:

2009 OFFERINGS:

Communication and Listening Workshop (3 session program):

January 27, Feb 10, Feb 24 : 8am – noon in Phoenix, AZ

Emotional Intelligence (2 day program with follow-up sessions)

Dates tbd

Leadership Journey I, session 1 of 12

February 17th;

Virtually facilitated, 10:30am – noon EDT

This is an open enrollment period for the above program

888.565.9555

Dear Leaders,

Being accountable and holding others accountable is not a new topic in the workplace, or at home for that matter, and is often linked with not delivering what was expected.

This raises two issues:

1. was the deliverable clearly identified and the due date assigned?
2. is accountability only discussed when a goal has been missed or a problem arises?

In a very simple definition, being accountable means to “be responsible to somebody or for something”.

Accountability is sometimes viewed in negative terms, but why? Based on the definition of responsibility, it sounds so positive.

So what can we do?

• Make sure our actions support what we commit to.
• Promptly communicate any changes to what was committed to.
• Be specific and clearly identify what was committed to with timeframes.
• Seek clarity if a task or assignment is vague

Let us know how this helps.

Sincerely,

Michael W. Kublin and

Jan Mayer-Rodriguez

• Accountability is about high performance and not fear or stress.
• It’s about holding yourself (and others) to a standard that improves performance.
• When holding someone accountable we must recognize and respect the power of intention (this allows all staff to hold one another accountable regardless of title or level)
• Continually ask “How am I doing”?
• Set crystal clear expectations

When things don’t go as planned, ask yourself:

• Where did I fail to clearly communicate?
• Who did I forget to include in the process?
• What could have I done better or differently to
  improve the results?

PEOPLETEK EVENTS:

2009 OFFERINGS:

Communication and Listening Workshop (3 session program):
January 27, Feb 10, Feb 24 : 8am – noon in Phoenix, AZ

Emotional Intelligence (2 day program with follow-up sessions)
Dates tbd

Leadership Journey I, session 1 of 12
February 17th; Virtually facilitated, 10:30am – noon EDT

This is an open enrollment period for the above program

The Leadership Journey™

Effective Listening and Communication

Emotional Intelligence

Dear Leaders,

PeopleTek is offering the first of three leadership courses for 2009. Each course provides benefits and values to the attendees and their organization. Read the details below to determine which program would most enhance your leadership style and help you achieve your 2009 goals.

Sincerely,

Michael W. Kublin
PeopleTek President
888.565.9555 ext 711

Effective Listening

• Reasons for improving your listening skills
• New tools for improving your listening skills
• Separating the personality from the problem
• Asking the right questions at the right time in the right way
• Roadblocks to effective listening
• Managing your own emotional responses
• Dealing with hostility effectively – assessing risk
• Diffusing conflict effectively
• Tools for staying connected
• Putting your listener at ease

Effective Communication

• Reasons for improving your communication skills
• The importance of delivery and language
• Effectively communicating your needs
• Effectively diffusing anger and conflict with words
• Responses that evoke greater team participation
• Fighting words and responses your teams never want to hear
• Managing your own emotional responses
• Understanding your prejudices and filters
• Learning what does not work

Remote and Team Communication

• Challenges in remote communication
• Tools for dealing with the challenges
• Positive reinforcement
• Setting ethical boundaries for your team members
• Understanding styles of team members
• Tools for effective team communication
• Tools for expressing value to all members

• Possess effective leadership skills, abilities and behaviors that will allow you, your team, and organization to be more successful.
• Develop skills, abilities and leadership behaviors necessary for hiring, rewarding, addressing conflict, and adapting to changes quickly and efficiently.
• Learn new tools and processes that can be used immediately throughout your entire career.
• Learn how to effectively deal with others and how to leverage their unique skills and abilities. Obtain clarity about your individual leadership essence/vision and how you should begin to carry it out and ultimately know what you want to create and achieve.

You and your organization will also benefit by learning how to lead others based on your own inspiration, motivation and insights. You will be able to :

• understand what it is you want to create and be able to lead others
• communicate what it is you wish to achieve and get others to move in that direction.
• reduce the risks of the staff not understanding where it is the organization is going, what they are responsible for and how they will be measured.
• increase individual and team accountability to obtain business results
• network with others who have similar concerns and frustrations.
• build confidence
• have the ability to handle difficult situations and conflict
• learn new listening and communication skills
• improve teamwork and enhance business relationships.

• EQ is the single biggest predictor of performance in the workplace
• It’s the strongest driver of leadership and personal excellence
• Unlike IQ, your EQ score will increase through development

EQ consists of 4 skill areas:

• Self awareness
• Self management
• Social Awareness
• Relationship Management

Additional benefits:

• Assess your current leadership skills
• Obtain specific actions that will improve your skills within 3 months
• Improve teamwork results
• Identify behavioral change possibilities for you and your team
• Improve relationships with direct reports and business partners
• Improve business results
• Reduce conflict and minimize stress
• Increase commitment to organization’s goals
• Re-assess your skills (after 3 months)

Enroll on PeopleTek’s Website or contact Jan@peopletekcoaching.com

www.peopletekcoaching.com

888.565.9555

- Harvey S. Firestone