PeopleTek’s April Programs
By Michael | March 30, 2010
At PeopleTek we coach and develop leaders and organizations to have the courage and commitment to lead, plan, and communicate with confidence, passion and clarity to increase results.
Announcing PeopleTek’s APRIL programs:
Leadership Journey I -
Conference call facilitated – attend from any location!
The Journey consists of 12 sessions which are held every other week.
The Journey helps you understand how to utilize your strengths and minimize your weaknesses to become a stronger leader. It also:
- Provides tools that enable you to understand and appreciate differences and build trust
- Improves the ability to communicate with different styles, traits, skills and behaviors to drive results effectively through and with others
- Increases individual and team accountability to grow business results
- Enables you to better handle difficult situations and conflict
- Provides new listening and communication skills
- Improves teamwork and enhances business relationships
- Explains how all behaviors must link to vision, mission, and goals
And our new WEBINAR: ($99 per attendee)
Mastering Difficult Conversations
April 22nd, 12:30pm – 2:00pm EDST
Preparing for difficult conversations is a potent skill that can be learned. Whether you are a team member, team leader, manager or senior leader you are faced with conducting difficult conversations, such as performance reviews, feedback, or addressing conflict.
You will learn:
The elements of a difficult conversation and how to most effectively confront them
- The Mastering Difficult Conversation Model
- How to prepare for those difficult conversations to maximize results and on-time deliverables and practice using the Model on a current situation
The webinars can also be used as a team building event and satisfy development goals.
All PeopleTek programs earn you project management re-certification credits and are satisfaction guaranteed!
Help your organization increase and leverage their leadership abilities!
For additional details contact:
Pat Pinera
Executive Coach and Vice President
ppinera@peopletekcoaching.com
888-565-9555 Ext.718
Direct: 954.916.4190
Cell: 954.520.0924
SOLUTIONS FOR SUCCESS!
“The growth and development of people is the highest calling of leadership.”
- Harvey S. Firestone
Topics: Upcoming Classes, Webinars | No Comments »
Effective Listening Skills
By Michael | March 25, 2010
To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation”.
- Chinese Proverb
“Knowing what others have said and meant to say and leaving people comfortable that they have had their say” is how Michael Lombardo and Robert Eichinger define listening in their book “For Your Improvement”.
It does not necessarily mean you agree with what was said, but rather that you used the basic listening skills which are:
- You didn’t interrupt
- You are able to paraphrase
- You listened for underlying meaning
- You are accepting of differing views
Yet, how often have you had a discussion, meeting, phone call, etc when the basic skills appeared to have been used by others but you felt you weren’t really “heard”?
Or worse, that others were assuming you were actively listening and when the conversation ended you were unclear as to the message, weren’t really sure what was committed to, or maybe that you had completed your shopping list instead of being truly engaged?
You may be surprised to learn that the most common listening problem is that:
We listen intently to some, neutrally to others, and not at all to a few.
Give it a minute to let it sink in. Can you identify individuals that you seem to always be fully engaged with and others that you have the inclination to “tune out”? You’re not alone!
You know HOW to listen, but you turn it on and off. Here are some tips to help you maintain your focus:
-Keep your mouth closed (It’s felt that if your mouth is open your ears will close)
-Keep eye contact (this helps with attention levels)
-Take notes (this will help with paraphrasing)
-Don’t frown and fidget
-Let the person know if you have accepted or rejected what they have said and the rationale why
Additional tips include:
-Don’t suggest words or finish sentences when a pause occurs
-Listen, don’t solve or judge
-Ask probing questions to obtain clarity
-Be aware of when “selective” listening is likely to occur ex.Age, skill, gender, relative, etc
-If time is an issue let the person know and schedule more time, or ask “let’s summarize what we’ve decided”
-Let the person know if more facts are required prior to decision making or for further discussions
-Be aware of your “non” listening behaviors ex. pencil tapping, raised eyebrows, blank stares, “zoning” out
Communication is one of the most important skills to be successful personally and professionally and by following these tips, misunderstandings will be minimized.
What can you do to be a more effective communicator?
Sincerely,
Michael W. Kublin
mkublin@peopletekcoaching.com
Jan Mayer-Rodriguez
jan@peopletekcoaching.com
“You can observe a lot by just watching”.
Yogi Berra
For more information about PeopleTek visit our website
www.peopletekcoaching.com
Or contact:
Mike Kublin -
email mkublin@peopletekcoaching.com
phone 1.888.565.9555 x711
Jan Mayer-Rodriguez
email jan@peopletekcoaching.com
phone 1.888.565.9555 x712
ANNOUNCEMENTS:
Leadership Journey program
Session 1 of 12
April 7th
3:30pm - 5pm EDST
Webinars for $99!
Mastering Difficult Conversations
April 22nd
12:30pm-2pm EDST
“I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.”
- Robert McCloskey
To find out more about our programs to increase your organization’s success Click Here
“Executive coaches report steady demand for their services despite the recession. Individual and corporate clients say the one-on-one counseling is critical for career success, especially during tough economic times”.
- Sarah E. Needleman, WALL Street Journal Aug 25, 2009
(click here read more)
PeopleTek® was founded on the belief that within all of us are the traits and characteristics required of successful leaders creating successful organizations.
Our unique individual and team programs, called Journeys™, inspire leaders of all levels to be confident and attain greater results personally and professionally.
Topics: Leadership Tips | No Comments »
Inspiring and Building your Team
By Michael | March 18, 2010
“A sense of ownership is the most powerful weapon a team or organization can have”.
- Pat Summit
Feeling that you belong, are listened to, and add value enables individuals to thrive and teams and organizations to succeed.
Pat Summit, a highly successful female basketball coach (she has more victories than any coach in the history of college basketball) is also a motivational speaker for attaining individual and team success and shares the following tips and leadership lessons. (extracted from “Reaching For The Summit; SUCCESS. In Business. In Life. Summer 2006).
- Coaches/leaders require 2 major skills.
a. The ability to convey practical information in a clear and concise way that enables others to learn quickly.
b. The knack of motivating your team to put in the necessary effort to achieve success.
2. For successful motivation, you need to TRANSMIT YOUR PASSION, ENTHUSIAM, AND ATTITUDE. “It’s the ability to see in other people more than they see in themselves, and to bring it out of them.”
3. Learn about the backgrounds and families of your team members. Discover what precisely makes them tick. This will help you understand what motivates them, and fosters an openness that may pinpoint reasons for under performance.
4. Be approachable and demonstrate empathy. This is needed in order for your team to better listen, learn and develop. “People don’t care how much you know until they know how much you care”.
5. Transfer responsibility. Personal responsibility and accountability increase enthusiasm, drive, and lead to more effective performance. Act as a guide and mentor your team but remember you can’t do the job for them.
6. Surround yourself with bright, talented people with creative minds that will challenge you. Listen closely to their ideas and methods; they’re likely to provide options you have not explored yourself.
7. Evaluate yourself before you evaluate others. It’s possible you as a manager failed; be honest about what you could have done better.
How many of these seven tips do you practice consistently? Which two would you and your team benefit from if they became stronger?
Add these two items to your development plan, inform your team of your objective, and track and reward your progress monthly.
Sincerely,
Michael W. Kublin
mkublin@peopletekcoaching.com
Jan Mayer-Rodriguez
jan@peopletekcoaching.com
“Don’t go through life, grow through life”.
- Eric Butterworth
For more information about PeopleTek visit our website
Or contact:
Mike Kublin
email mkublin@peopletekcoaching.com
phone 1.888.565.9555 x711
or
Jan Mayer-Rodriguez
email jan@peopletekcoaching.com
phone 1.888.565.9555 x712
ANNOUNCEMENTS:
Leadership Journey program
Session 1 of 12
April 7th
3:30pm - 5pm EDST
Webinars for $99!
Master Your Stress – Boost Your Success
March 23rd
12:30pm-2pm EDST
Mastering Difficult Conversations
April 22nd
12:30pm-2pm EDST
It is natural to want to do what is easy, practiced, habitual and polished. It is natural to follow the path of least resistance. Yet, to lead with integrity, to learn quickly, to generate and transmit learning, and to implement effectively requires moving through the pain, uncertainty and discomfort of changing our thinking and behavior”.
- Robert “Dusty” Staub
To find out more about our programs to increase your organization’s success Click Here
“Executive coaches report steady demand for their services despite the recession. Individual and corporate clients say the one-on-one counseling is critical for career success, especially during tough economic times”.
- Sarah E. Needleman, WALL Street Journal Aug 25, 2009
(click here read more)
PeopleTek® was founded on the belief that within all of us are the traits and characteristics required of successful leaders creating successful organizations.
Our unique individual and team programs, called Journeys™, inspire leaders of all levels to be confident and attain greater results personally and professionally.
Topics: Leadership Tips | No Comments »
PeopleTek will help you:
By Michael | March 17, 2010
Recognize your talent for leadership.
Optimize your leadership strengths.
Leverage them to obtain your desired results – every time.
All PeopleTek programs are satisfaction guaranteed!
Announcing PeopleTek’s MARCH and APRIL programs:
Our new WEBINARS: ($99 each!)
Master Your Stress – Boost Your Success Webinar
March 23*, 12:30pm – 2:00pm EDST *Note new date
From individual contributor to senior leaders we are all faced with stress. Job related stress, as well personal stress, can seep into the workplace and negatively impact your results and relationships. Join us on this webinar and learn to master stress and boost your success.
Mastering Difficult Conversations Webinar
April 22nd, 12:30pm – 2:00pm EDST
Whether you are a team member, team leader, manager or senior leader you are faced with conducting difficult conversations, such as performance reviews, feedback, or addressing conflict. Effectively managing those interactions is a necessity for organizations and individuals to succeed. Join this webinar to learn how to prepare for those difficult conversations to maximize results and on-time deliverables. Attend from any location!
Use the webinars as a team building event and satisfy development goals. ENROLL TODAY!
And our most popular program:
Leadership Journey I –
Kicks off April 7th
3:30pm – 5pm EDST
Conference call facilitated – attend from any location!
The Journey consists of 12 sessions which are held every other week.
All PeopleTek programs earn you project management re-certification credits.
More About
The Leadership Journey®:
The Journey helps you understand how to utilize your strengths and minimize your weaknesses to become a stronger leader. It also:
+ Increases individual and team accountability to grow business results
+ Enables you to better handle difficult situations and conflict
+ Provides new listening and communication skills
+ Improves teamwork and enhances business relationships
+ Earns project managers recertification credit hours upon graduation
Help your organization increase and leverage their leadership abilities!
For additional details contact:
Pat Pinera
Executive Coach & Vice President
ppinera@peopletekcoaching.com
888-565-9555 Ext.718
Direct: 954.916.4190
Cell: 954.520.0924
“The growth and development of people is the highest calling of leadership.”
- Harvey S. Firestone
Topics: Webinars | No Comments »
Conducting Difficult Conversations
By Michael | March 15, 2010
DIFFICULT CONVERSATIONS
“A difficult conversation can make the difference between success and failure for a valued employee or, at least, an employee in whom you have invested valuable training and time”.
- Susan M. Heathfield
A survey from Business 21 Publishing shows that most companies recognize that productivity, morale and retention decrease when managers avoid difficult conversations. However, in a second survey they admit that their organizations aren’t doing anything about it. In fact, less than one company in 10 says it effectively trains its managers to conduct difficult conversations.
The following are components of an effective communication script:
Communication Goals:
- TASK GOAL – what you want to accomplish as a result of your communication
- RELATIONSHIP GOAL – your goal for the relationship as a result of your conversation
Describe:
- The behavior/situation objectively
- Use concrete terms
- Include specific time, place, frequency of behavior
- Focus on specific behavior, not the personality of the person
Express:
- Your feelings – the impact of the behavior on you
- Calmly and in a constructive manner
Specify:
- Desired result
- Standard of performance
- Explicit behavior change
- Observable behavior
- Specific behaviors to be performed or discontinued
- Behavior you are willing to change
Consequences:
- Make the consequences explicit
- Identify consequences you will implement
- Select consequences that are meaningful to the person
- Choose consequences that are appropriate to the situation
Expect detours. Detours occur when another person takes you off track of the conversation. Preparing your responses to possible detours builds your confidence and allows you to stay focused on the goals of the communication. What is most important is to listen, respond to what is communicated and to stay focused.
Remember to:
- Summarize your specific agreement
- Schedule a follow-up meeting, conversation
We’re here to help. If this is an area you’d like to strengthen Susyn Reeve’s webinar Mastering Difficult Conversations may be a perfect fit!
Sincerely,
Michael W. Kublin
mkublin@peopletekcoaching.com
Jan Mayer-Rodriguez
jan@peopletekcoaching.com
“Be who you are and say what you feel because those who mind don’t matter
and those who matter don’t mind.
– Dr. Seuss
ANNOUNCEMENTS
Leadership Journey program
Session 1 of 12
March 24th
10:30am – noon EST
Webinars for $99!
Master Your Stress – Boost Your Success
March 17th
11:30am-1pm EST
Mastering Difficult Conversations
April 22nd
11:30am-1pm EST
To find out more about our programs to increase your organization’s success Click Here
“The character of a man is known from his conversations”.
-Menander
“Executive coaches report steady demand for their services despite the recession. Individual and corporate clients say the one-on-one counseling is critical for career success, especially during tough economic times”.
- Sarah E. Needleman, WALL Street Journal Aug 25, 2009
(click here read more)
PeopleTek® was founded on the belief that within all of us are the traits and characteristics required of successful leaders creating successful organizations.
Our unique individual and team programs, called Journeys™, inspire leaders of all levels to be confident and attain greater results personally and professionally.
Topics: Leadership Tips | No Comments »
Leading and Living With Change
By Michael | March 4, 2010
“The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.”
- John P. Kotter
The rate of change continues at a rapid pace with uncertainty replacing the familiar. As an individual how are you adapting? What about as a leader?
Change impacts us differently; some are energized and flourish, others become almost immobilized and have difficulty dealing with simple daily tasks.
As leaders we need to:
-Be aware of the phases of change.
-Pinpoint which stage you (and your team) are in.
-Inspire yourself and your team to meet change head on.
-Develop a strategy to master change.
-View change as a need to grow vs. being an obstacle.
-Watch for decreases in productivity and job satisfaction levels.
-Communicate frequently with as much information as possible.
The phases of change start when what was known and stable gets disrupted. Expect to be met with:
-Immobilization
-Denial
-Anger
-Bargaining
-Depression
-Testing
-Acceptance
Change can be a challenge and cause conflict. By understanding the phases of change you will feel calmer and more in control. And remember, change is a journey and can provide new and exciting opportunities!
Sincerely,
Michael W. Kublin
mkublin@peopletekcoaching.com
Jan Mayer-Rodriguez
jan@peopletekcoaching.com
“Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business.”
- Mark Sanborn
For more information about PeopleTek visit our website
http://www.peopletek-coaching.com
Or contact:
Mike Kublin – email mkublin@peopletekcoaching.com
phone 1.888.565.9555 x711 or
Jan Mayer-Rodriguez
email jan@peopletekcoaching.com
phone 1.888.565.9555 x712
ANNOUNCEMENTS:
Leadership Journey program
Session 1 of 12
March 24th
10:30am – noon EST
Webinars for $99!
Master Your Stress – Boost Your Success
March 17th
11:30am-1pm EST
Mastering Difficult Conversations
April 22nd
11:30am-1pm EST
“Change is the law of life and those who look only to the past or present are certain to miss the future.”
- John F. Kennedy
“Life is change. Growth is optional. Choose wisely”.
- Karen Kaiser Clark
To find out more about our programs to increase your organization’s success Click Here
“Executive coaches report steady demand for their services despite the recession. Individual and corporate clients say the one-on-one counseling is critical for career success, especially during tough economic times”.
by Sarah E. Needleman, WALL Street Journal Aug 25, 2009
Click to read more
PeopleTek® was founded on the belief that within all of us are the traits and characteristics required of successful leaders creating successful organizations.
Our unique individual and team programs, called Journeys™, inspire leaders of all levels to be confident and attain greater results personally and professionally.
Topics: Leadership Tips | No Comments »
The Leadership Journey and Leadership Webinars
By Michael | March 3, 2010
PeopleTek will help you:
Recognize your talent for leadership.
Optimize your leadership strengths.
Leverage them to obtain your desired results – every time.
All PeopleTek programs are satisfaction guaranteed!
Announcing PeopleTek’s MARCH and APRIL programs:
Leadership Journey I
Kicks off March 24th
10:30am – noon EDT
Conference call facilitated – attend from any location!
The Journey consists of 12 sessions which are held every other week.
And our new WEBINARS: ($99.00 each!)
Master Your Stress – Boost Your Success Webinar
March 17, 11:30am – 1:00pm EST
From individual contributor to senior leaders we are all faced with stress. Job related stress, as well personal stress, can seep into the workplace and negatively impact your results and relationships. Join us on this webinar and learn to master stress and boost your success.
Mastering Difficult Conversations
April 22nd, 11:30am – 1:00pm EST
Whether you are a team member, team leader, manager or senior leader you are faced with conducting difficult conversations, such as performance reviews, feedback, or addressing conflict. Effectively managing those interactions is a necessity for organizations and individuals to succeed. Join this webinar to learn how to prepare for those difficult conversations to maximize results and on-time deliverables.
Attend from any location!
Use the webinars as a team building event and satisfy development goals.
All PeopleTek programs earn you project management re-certification credits.
More About The Leadership Journey®:
The Journey helps you understand how to utilize your strengths and minimize your weaknesses to become a stronger leader. It also:
+ Increases individual and team accountability to grow business results
+ Enables you to better handle difficult situations and conflict
+ Provides new listening and communication skills
+ Improves teamwork and enhances business relationships
+ Earns project managers recertification credit hours upon graduation
For additional details contact:
Pat Pinera
Executive Coach & Vice President
ppinera@peopletekcoaching.com
888-565-9555 Ext.718
Direct: 954.916.4190
Cell: 954.520.0924
Take your organization to the next level by enrolling today!
Topics: Webinars | No Comments »