FearAbility™ or CourageAbility™ 7 of 12 – Developing Others
By Michael | July 8, 2010
“The growth and development of people is the highest calling of leadership.”
- Harvey S. Firestone
As leaders we not only need to keep our skills sharp but we also need to Develop Others which is our 7th topic in our Fearability™ or CourageAbility™ series.
Most companies and organizations are going through times of change – is your staff prepared for what they may be facing? Do they have the skill-set required to remain valuable and support revised vision, mission and goals to ensure success?
True leaders help others be independent and successful beyond their wildest dreams. This is accomplished by coaching, developing and leading others to where they’ve never gone before and wouldn’t go by themselves. And it means giving them the feedback, tools, and training opportunities they need to succeed (which may require individuals paying out of pocket).
The individuals closest to the customer are the ones we as leaders need to help the most. They are the ones that provide the most impact to the bottom line and also are closest to the processes and skills that are ineffective and realize it first.
If we coach and develop others properly we as leaders and managers can react quickly and without hesitation supporting the true vision and ultimately increasing success.
Developmental items to consider include:
-Ongoing development planning (addressing both strengths and deficiencies)
-Timely and consistent feedback
-Regular one on one coaching (minimally monthly)
-Building organizational bench-strength
-Talent assessment
-Talent retention
-360′ feedback
-On the job training
-Effective delegation
-Cross training
-Leveraging “magic dust” (the strengths and likes of others)
-Setting stretch goals
-Mentorships
The true success of leadership is measured by our ability to help others be financially, physically, emotionally, and spiritually independent, and by providing them with the ability to do the same for others. How successful are you?
Sincerely,
Michael W. Kublin
mkublin@peopletekcoaching.com
Jan Mayer-Rodriguez
jan@peopletekcoaching.com
“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.” - Larry Bossidy
For those that did not read the first article in the series, here’s a recap for the intent behind the series:
Being a leader is not easy. It takes courage and commitment, the willingness to step out of our comfort zone, the need to readily adapt to change, and the obligation to develop our skill set and the skills within our organization.
To some this is fearful. Dealing with the unknown or facing a known weakness creates discomfort. Another way to look at it is that courage and commitment are required to become a stronger leader. Embracing both the fear and courage emotions we feel can actually be inspirational!”
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For more information about PeopleTek visit our website ww.peopletekcoaching.com
Or contact:
Mike Kublin -
email mkublin@peopletekcoaching.com
phone 1.888.565.9555 x711
or
Jan Mayer-Rodriguez
email jan@peopletekcoaching.com
phone 1.888.565.9555 x712
ANNOUNCEMENTS
A new 12 session
Leadership Journey Program
begins July 21st
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PeopleTek presents at
ITSMF 2010 Conference
Join us in Louisville, KY Sept 19 – 22
“Good leadership consists of showing average people how to do the work of superior people.”
- John D. Rockefeller
The 12 FearAbility™ or CourageAbility™ Factors:
1. Have and live your dream.
2. Document your goals.
3. Commit to your goals.
4. Understand your strengths and the strengths of others.
5. Communicate.
6. Address conflict.
7. Develop others.
8. Delegate.
9. Develop a skill.
10. Remain controlled.
11. Give rewards.
12. Succeed and learn from failure.
To find out more about our programs to increase your organization’s success Click Here
“Executive coaches report steady demand for their services despite the recession. Individual and corporate clients say the one-on-one counseling is critical for career success, especially during tough economic times”.
- Sarah E. Needleman, WALL Street Journal Aug 25, 2009
(click here read more)
Our unique individual and team programs, called Journeys™, inspire leaders of all levels to be confident and attain greater results personally and professionally.
Topics: Featured Leader | No Comments »
Featured Leader: Anna Koldys
By Michael | May 7, 2009
PEOPLETEK EVENTS:
2009 OFFERINGS:
Leadership Journey I
Session 1 of 12
June 3rd
Virtually facilitated, 10:30am – noon EDT
ENROLL TODAY!
Contact jan@peopletekcoaching.com
Featured Leader:
ANNA KOLDYS
“Leadership is not so much about technique and methods as it is about opening the heart. Leadership is about inspiration-of oneself and of others. Great leadership is about human experiences, not processes. Leadership is not a formula or a program, it is a human activity that comes from the heart and considers the hearts of others. It is an attitude, not a routine”. - Lance Secretan, Industry Week, 10/12/98
Dear Leaders,
PeopleTek is pleased to award Anna Koldys with the Leader Of The Month Award.
When we first met Anna she was the Director of Pricing at Tropical Shipping. She was fairly new in the role and was working diligently on understanding and defining the role of her department as well as identifying strengths and opportunities for her department and her people.
Anna was not afraid of being vulnerable and admitting there were things that needed to be worked on. She has the the ability to come into a situation, analyze it, develop a plan to resolve issues and improve operations and then work with a team to make it a reality. She has been very successful using this approach.
Anna believes in developing her people. She has noticed areas of improvement and is not afraid to take steps to train, develop and coach her staff through the changes needed to improve. Anna relates the training to the actual performance and business results of the unit. She uses leadership concepts to drive the team to an even higher level of performance results, and stresses accountability by listening and ensuring there is a mutual understanding of all expectations.
Anna cares about people and is very dedicated to helping them be all that they can be. She holds people accountable and is willing to deliver the tough messages to benefit the employee and the company.
She understands her own preferences and is willing to overcome them when necessary to be successful. She is tenacious, and has great communication skills. She places a high value on the customer and is very loyal to Tropical Shipping. She balances this care of her people and customers with an eye toward the bottom line. She is always looking for opportunities for continuous improvement and to maximize profit.
Congratulations Anna!
Sincerely, Mike Kublin and Pat Pinera
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Mark Chapman, Anna’s Leader says:
“Anna has really embraced her commitment to becoming an effective leader. This kind of true commitment inspires and attracts the people around her. She is very consistent, clear and courteous in her communications and always strives for her team to perform at their best, but she never asks more of others than herself. Anna has become a model of positive leadership.”
A team member says:
“Anna is a great leader and motivator. Anna has such a positive attitude towards the job, life and her surroundings that it picks me up every time I have a “low” moment. I still have a lot to learn from Anna when it comes to organizing the work-load and she is always available no matter how busy she is.”
RECAP OF Anna’s Leadership Success:
* Diligently worked to understand and have clearly defined roles
* Identified team strengths and gaps
* Has the courage to be vulnerable
* Abilility to analyze situations, make improvements, and drive results
* Team player
* Great communicator
* Holds herself and other accountable
* Believes in developing herself and her staff
* Truly cares about her team and her customers
LEARNING LEADING SUCCEEDING!
www.peopletekcoaching.com
888.565.9555
Topics: Featured Leader, Upcoming Classes | No Comments »
Great Leaders, Great Behaviors
By Michael | April 23, 2009
“The quality of leadership, more than any other single factor, determines the success or failure of an organization”.
- Fred Fiedler & Martin Chemers Improving Leadership Effectiveness
I’ve been training leadership excellence for the past 14 years and am now sharing a complimentary workshop called “Discovering The Courageous Leader In You”.
While conducting this program I’ve noticed a trend. There are 5 P’s or actions which the most successful leaders and managers use to their advantage. They are Passion, Persistence, People, Process (this includes Planning) and Profit. (I am sure there are others however this is what I’ve observed).
Today I want to highlight the PEOPLE behavior. We’ve asked many leaders to remember a past boss or leader that has impacted their lives in a positive manner.
I’ve been told:
1) Great leaders are great listeners. They listen so closely that others feel that they’ve been heard.
2) Great leaders genuinely care about their staff’s careers not just performing a task. They show this by having one-on-ones that focus on their staff or even their peers and by providing mentoring and coaching.
3) Great leaders understand different types of people and how to treat each one as unique and special. They understand and respect if some individuals need space to think and plan.
4) Great leaders stretch their people to excellence (none of them are easy with the work!!!)
5) Great leaders are in the boat with you and have compassion for the things you’re experiencing. You can feel their involvement and they make themselves visible during difficult times.
6) Great leaders truly feel PEOPLE really come first because of their actions, not just by what they say but rather by what they do.
I’d like to highlight a leader who was recently featured on Good Morning America. His family owned a bank for many years in Miami, Florida. Their bank had been approached numerous times by larger banks for mergers but they continually resisted these efforts.
The bank had special relationships with its staff and customers with most of the staff having great tenure. The staff was empowered to make decisions, implement processes, and deal direct with the customers. Their leader provided the resources and support they needed to treat customers in a special high quality manner.
The CEO said “we are special because of the way we work and treat our customers. It’s not me, it’s the staff that deserves the credit”.
Early 2009 the bank was again approached requesting they sell a large majority of their shares; this time they felt it was an offer they couldn’t refuse.
The CEO made a list of ALL the current and past employees. He then split $60 million dollars among the entire staff, past and present.
This leader truly recognized how and why the bank was so successful and he applied the behaviors and actions he found invaluable. (For those that are curious the bank owner’s name is Leonard Abess Jr and the bank is City National Bank of Florida).
These are just a few of the behaviors that great leaders exhibit with regards to their people.
Sincerely,
Michael W. Kublin
“There is no contest between the company that buys the grudging compliance of its work force and the company that enjoys the enterprising participation of its employees”. - Ricardo Sempler
for successful leaders:
Persistence
People
Process (this includes Planning)
Profit
LEARNING LEADING SUCCEEDING!
www.peopletekcoaching.com
888.565.9555
Topics: Featured Leader, Leadership Tips | No Comments »
Featured Leader – Carl Larkin
By Michael | February 20, 2009
“When the effective leader is finished with his work, the people say it happened naturally”. - Lao Tse |
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| Featured Leader – Carl Larkin |
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| February 19, 2009 |
| Dear Leaders,
The second PeopleTek Leader of the Month Award goes to Carl Larkin. Carl was rated against the PeopleTek learning categories, input from his staff, customers, and vendor partnerships. Carl is a visionary and strategic thinker by nature. He starts by formulating his creative ideas and then builds a plan. He develops a communication and change strategy, and then delegates to those with the skills to carry out the objectives. He is the first to tell you, “I am not the detailed person”. I have a wonderful team to carry out our plans and grow as leaders. Carl recognizes the “Magic Dust” (special skills and abilities) of himself and others and he enables them to grow and develop as leaders. He is relentless in pursuing his business dream and it has really paid off. PeopleTek has had business dealings with Carl for over 3 years. It started when he took over a new team and decided that they were very good, however he wanted to raise their skills to the top performance in the company. They had critical projects that needed extreme attention and leadership. Carl and his leaders participated in our Team Leadership Journey program. During the program a project was selected to become a “1″ rated organization. All the project plan steps were worked out with his leadership team during the process and other days to “work on the business and not in it”. Carl said the group always had tons of talent that was going unnoticed and they needed to come out and demonstrate why they were the best. The team pulled it off by delivering extreme value to their customers. A recent customer of Carl’s said that: “Carl can see the big picture and gets others motivated and inspired to achieve it”. Carl’s courage and commitment are great because even though they were ranked very high he did not stop training and developing his team. He decided they all needed even more coaching to reach the next level of success so they began a Leadership Journey II process together. This reminds me of all the great sports figures that excel at their profession; they all have coaches and trainers to help them get even better. Carl feels the same about business. Carl went an additional mile and approached our company to do a “Train the Trainer” program with the Leadership Journey. He felt that the only way you can really apply the concepts of anything is to teach it to others. His Directors rose to the occasion, stretched themselves into a totally uncomfortable position and have carried out the program without flaw. (this I thought couldn’t be accomplished). His team was rated a “1″. Carl is well liked by his customers. His staff can’t say enough about how much they’ve grown as leaders. Others are recognizing these changes. Carl is a tribute to all leaders of all levels and should be very proud of his accomplishments. I can’t wait to see what is coming next from him. I can tell you it will be wonderful. Congratulations Carl! Sincerely, Mike |
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LEARNING LEADING SUCCEEDING 888.565.9555 ************************************************ |
A RECAP OF Carl’s Leadership Success:
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PEOPLETEK EVENTS:2009 OFFERINGS: Communication and Listening Workshop (3 session program): Emotional Intelligence (2 day program with follow-up sessions) Leadership Journey I, session 1 of 12 February 17rd; Virtually facilitated, 10:30am – noon EDT This is an open enrollment period for the above program |
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Topics: Featured Leader | No Comments »
Featured Leader – Dr. Thomas O’Neil
By Admin | January 15, 2009
“Excellence is not an accomplishment. It is a spirit, a never-ending process”. - Lawrence M. Miller |
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| Featured Leader – Dr. Thomas O’Neil |
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| January 15, 2009 |
| Dear Leaders,
Each month PeopleTek will recognize a leader that has demonstrated behavior that shines and should be emulated by others. By writing about these leaders, their style and approach I hope to provide ideas, tools, tips and techniques that you can use with your organizations and teams to assist in your success. I am sure there are many worthy candidates for this award and it would be impossible to write about them all. Enjoy the articles and please let us know what you think. The January 2009 award goes to Dr. Thomas O’Neil.
In addition, it is not easy for a dentist to demonstrate effective leadership as they would be prone to “work in the business and not on the business” by getting pulled into the technical aspects of the job and not the leadership aspect. This is not the case with Dr. O’Neil and he and his team make it look easy. I was recently at his office for a new crown. Getting a crown is not the most pleasant experience between the expense and the discomfort. If you do require this procedure you’ll want it to be done at Dr. O’Neil’s office; it’s actually pleasant and that is a tough act for a dental office! Dr. O’Neil’s entire staff – and I mean all – greet you with a smile. They talk to you and make you feel at ease. I’ve never seen an attitude other than friendly by anyone – ever!!! The office is impeccably clean and modernly decorated. The waiting room while small has a friendly, clean and appealing atmosphere with plenty of magazines to read. The receptionist offers a printed card providing several complimentary, comforting beverages. While you are in the chair they offer a diverse variety of music or movies to experience while you wait or are being worked on. The assistant nurses are empowered to do whatever it takes to ensure you are comfortable and they are always checking with you. The nurses are also empowered to do additional work that in some dental offices is only performed by the dentist. At first I was a little concerned by this, however, Dr. O’Neil has trained them so well that they perform these tasks flawlessly. This includes making the temporary crowns. This type of empowerment not only builds the skills and abilities of others it also engenders trust, loyalty, and confidence in his team. They all work as a team, communicating what is needed to ensure the customer is handled on time and gets premium treatment. For example, they call out each other’s name and ask for help; the response is immediate with no complaining about having to assist a colleague. They update Dr. O’Neil as needed by direct communication in a very professional manner and tone. You can tell it is one office with one goal – to service the patient. How many of our offices run like this? When your customer comes in are they treated as special? Do they see the different roles and responsibilities or is it transparent to the customer as it should be? Notice I’ve not said one thing about Dr. O’Neil. Why is this? It is because he runs a successful business. He has processes and allows his team to operate in the process. He doesn’t have to take the lead role at all times. He creates and empowers leaders. This allows Dr. O’Neil and his team to service more patients and handle volume that builds revenue. In fact most of the time it is his team that leads and runs the office. This makes for great leadership as Dr. O’Neil sets the goals, delegates, trusts, communicates and rewards. I asked Dr. O’Neil if he trains his staff and he does all the time. This includes leadership, team and communication training seminars by a person that specializes in the dental industry. It was after 6:00 p.m. when we finished the temporary crown and I asked the nurse what time she started; she said 7:00 a.m. I was truly impressed as you would have thought I was her first patient of the day. She said they are always busy, she loves what she does and times flies by. She walked me to the reception area, pulled up my file, and set up my next appointment. I didn’t see Dr. O’Neil and won’t until the next appointment which is exactly as planned and how it should be. At 8:30 p.m. a call came to my home and it was Dr. O’Neil asking how I was feeling and following up on my well being. Customer follow-up is a tremendous trait for a leader! Congratulations to Dr. O’Neil for being our first Leader of the Month! Sincerely, Mike |
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| TIPS for Success: (please notice how many of these are “on the business and not in it”). 1) Set-up the look and feel of your establishment or materials to set the tone of your brand. 2) All staff must be friendly and receptive for all inquiries. This is a non-negotiable and a negative attitude should never be tolerated. 3) Comfort, comfort, comfort for the customer using your service. 4) Delegate as many tasks and processes as you can; train others to ensure they understand how to perform them flawlessly. 5) Hold others accountable to the tasks and the processes and especially to the customer experience. 6) Make the customer process flawless so they return. |
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PEOPLETEK EVENTS:2009 OFFERINGS: Communication and Listening Workshop (3 session program): January 27, Feb 10, Feb 24 : 8am – noon in Phoenix, AZ Emotional Intelligence (2 day program with follow-up sessions) Dates tbd Leadership Journey I, session 1 of 12 February 17th; Virtually facilitated, 10:30am – noon EDT This is an open enrollment period for the above program |
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| LEARNING LEADING SUCCEEDING! www.peopletekcoaching.com 888.565.9555 |
Topics: Featured Leader | No Comments »