Feedback for Success
By Michael | January 28, 2010
“Truly great leaders spend as much time collecting and acting upon feedback as they do providing it”.
- Alexander Lucia
Feedback is a topic we frequently talk about and have been requested to do so once again. Giving quality feedback is a gift and requires courage; receiving it also takes courage along with the willingness to listen.
How many times have you wanted to provide someone with feedback but were reluctant to do so for a variety of reasons? What’s your biggest obstacle?
A good way to get started is to remain fact based and have specific examples that support your point. By doing this your feedback will not be emotion based.
Let’s say someone did something that angered or disappointed you. What was it that caused that feeling? You can share that you became angry or were disappointed but you need to be specific. ex. “I was disappointed when you told me you were going to do “x” yet you did “y”". “I became angry when you changed our contract without consulting with me”. “Yesterday during our staff meeting you refused to participate in the discussion yet you rolled your eyes and tapped your pencil in what I perceived as opposition. Was my interpretation incorrect?”
Receiving feedback can also provide challenges and a key point to remember is that you have the choice to act on that feedback or disregard it. What we do suggest is that you listen to what is being shared with you, consider that the intent is positive, and allow time to process what you were told. There’s no need to respond immediately to the feedback. Think about the message. Can you relate to the message at all? Is it something you’d like to work at changing?
I remember being told by a staff member that I was a control freak and I immediately became defensive and denied it. I realized it took courage to deliver this message, and after giving it more thought (over a few days!) I became aware of my actions that caused “control freak” issues.
Let’s say you were provided with feedback you absolutely could not relate to. Listen to what you’re being told, don’t deny it, but be aware of it. Sometimes only one individual reacts or feels a particular way. If however you hear that same message from more than one person you need to take more time to understand what behaviors you’re exhibiting that are causing the reaction.
Feedback consists of both giving and receiving. Make sure it’s frequent, consistent, timely and meaningful! Do you have any obstacles to overcome?
We’re here to help!
Sincerely,
Michael W. Kublin
mkublin@peopletekcoaching.com
Jan Mayer-Rodriguez
jan@peopletekcoaching.com
“Feedback is the breakfast of champions”. - Ken Blanchard
“Feedback is not criticism. Feedback can include comments that are positive, and comments that encourage improvement”.
- Adam Young
For more information about PeopleTek visit our website
Or contact:
Mike Kublin - email mkublin@peopletekcoaching.com phone 1.888.565.9555 x711 or
Jan Mayer-Rodriguez
email jan@peopletekcoaching.com
phone 1.888.565.9555 x712
Webinar – Want Better Results? Be A More Effective Leader
ANNOUNCEMENT
Mike Kublin will be presenting: “Discovering your role as a Leader in IT Service Management” at the Signature Grand on Thursday, March 18th
8 Steps For Feedback
1. ASK
2. LISTEN
3. THINK
4. THANK
5. RESPOND
6. INVOLVE
7. CHANGE
8. FOLLOW-UP
To find out more about our programs to increase your organization’s success
“Executive coaches report steady demand for their services despite the recession. Individual and corporate clients say the one-on-one counseling is critical for career success, especially during tough economic times”.
- Sarah E. Needleman, WALL Street Journal Aug 25, 2009
Learning
Leading
Succeeding
PeopleTek® was founded on the belief that within all of us are the traits and characteristics required of successful leaders creating successful organizations.
Our unique individual and team programs, called Journeys™, inspire leaders of all levels to be confident and attain greater results personally and professionally.
Topics: Leadership Tips | No Comments »
Michael Kublin-Guest Speaker-itSMF
By Michael | January 26, 2010
On behalf of the entire Board of Information Technology Service Management Forum, (itSMF) USA – South Florida LIG, Michael Kublin will be the guest speaker and presenter of “Discovering your role as a Leader in IT Service Management” at the Signature Grand on Thursday, March 18th 2010 from 8:30a.m. to 11:30a.m. (actual presentation will start around 9:15a.m).
Topics: General | No Comments »
Want Better Results . . . ? Be a More Effective Leader
By Michael | January 25, 2010
Teleconference and Webinar
February 23rd
10-11:30am EST
$99
“Want Better Results? Be a More Effective Leader”
PeopleTek’s 1.5-hour Webinar focuses on key strategies and tips to help people become more effective leaders and deliver the performance currently demanded in today’s marketplace.
1 . Who would be interested in this course?
This course was designed to help individuals that lead people and/or have the need to influence colleagues across their organizations and have an interest in leveraging leadership skills to improve performance.
2. Course description
People continue to be challenged to do more with less. A key variable to getting better results is improving leadership skills, specifically, interpersonal skills. “Want Better Results? Be a More Effective Leader” focuses on key strategies and tips to help people become effective leaders and deliver the performance currently called for.
3. Benefits/Outcomes of the Class
After this course, leaders will have obtained:
- An awareness of current behaviors that may be de-motivating direct reports/colleagues
- New approaches and tools to promote higher participation and engagement of direct reports/colleagues to optimize business results
*****************************
For more information contact
Pat Pinera
PeopleTek Inc.
Executive Coach & Vice President
ppinera@peopletekcoaching.com
888-565-9555 Ext.718
Direct: 954.916.4190
Cell: 954.520.0924
“Creating Successful Leaders”
Learning . . . Leading . . . Succeeding . . . ENROLL TODAY!
“The growth and development of people is the highest calling of leadership.”
- Harvey S. Firestone
Topics: Webinars | No Comments »
Communication and Feedback
By Michael | January 21, 2010
“Communication–the human connection–is the key to personal and career success.” - Paul J. Meyer
In our 2010 Checklist For Success we identified what we felt were critical components for leaders and organizations to succeed. We’ve talked about the need for relationships and trust and now want to begin a discussion on communication and feedback.
(More will be shared in future tips).
Do you have a clear understanding of how your leader and customers wish to be communicated with? Does your staff or your peers have a clear understanding of how YOU want to be communicated with? Does everyone know what is expected of them in terms of what should be communicated when? Is there a high level of comfort for giving and receiving feedback?
Chances are the answer is “no” to at least one of the questions.
Picking the right channel of communication is a key skill for all leaders. To do this well you have to understand the richness of the channel and the type of message best suited for that channel.
Channels of Communication (in order of richness)
Face to face.
Why is this the richest? Think about tone of voice, posture, gestures, eye contact, and body position.
Telephone.
What items do you retain here?
Computer/email/instant messaging.
All you have is the ability to share text although some people try to use smiling faces, phrases in parentheses, italics, or bold type to denote their emotional perspective.
Memos/letters.
This is pretty much one size fits all – everyone on distribution gets the same message.
Bulletins/flyers/general reports.
This is meant for the widest possible audience. You have no idea who might read it.
All channels of communication serve a purpose dependent on what’s being communicated.
Given that, the first thing we suggest is to know the audience and the message of the communiqué. Before it’s delivered identify the reason, the main points and anticipate questions and responses.
Some key questions you can prepare for include knowing:
What is going to happen?
Why is it going to happen?
How is it going to happen?
When is it going to happen?
Who is it going to impact and how?
How will concerns be addressed?
Preparing in advance and anticipating questions (and maybe even resistance) will allow you to deliver your message with clarity and confidence.
Do you have a communication model in place?
We’re here to help!
Sincerely,
Michael W. Kublin and Jan Mayer-Rodriguez
“What is the shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don’t forget that feedback is one of the essential elements of good communication.”
- Source Unknown
“The two words INFORMATION and COMMUNICATION are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through.” - Sydney J. Harris
for the next Leadership Journey program
or for Leadership Journey II
“Executive coaches report steady demand for their services despite the recession. Individual and corporate clients say the one-on-one counseling is critical for career success, especially during tough economic times”.
- Sarah E. Needleman, WALL Street Journal Aug 25, 2009
Learning
Leading
Succeeding
PeopleTek® was founded on the belief that within all of us are the traits and characteristics required of successful leaders creating successful organizations.
Our unique individual and team programs, called Journeys™, inspire leaders of all levels to be confident and attain greater results personally and professionally.
Topics: Leadership Tips | No Comments »
Relationships and Trust
By Michael | January 14, 2010
“The glue that holds all relationships together – including the relationship between the leader and the led is trust, and trust is based on integrity.”
- Brian Tracy
After reviewing last week’s checklist, how did you do? Once your plan is in place to meet the objectives of the checklist the next step is to focus on relationships and trust.
Click here to review the checklist
Regardless of the size of your organization or business, or the nature of your position, we all must build relationships to be successful. It could be with your boss, team members/peers, clients/customers, vendors, or across organizations.
Nothing will derail the ability to succeed more than the inability to trust those you work with and for. (And those you interact with outside of work).
So, what’s next? Having open lines of communication and providing one another with feedback is a great start, and this requires courage. Too often what is said and written is misunderstood and both the sender and receiver of the message are clueless of the out of synch condition. We must all take the initiative to “checkout” what we think we’ve heard or read, especially if it doesn’t feel right.
This can be uncomfortable. Sometimes we misinterpret messages, other times we accurately interpret the message and find it to be off color or inappropriate. (ex. Rumors, biases, slurs, etc). We need the courage to speak up and hold that person accountable.
There is also the need to encourage others feeling offended or unsure of the message to check with the “source”. Sometimes we have the tendency to vent with others in hopes they align with us which can worsen the situation. Directing the person to seek clarity with the sender of the message will provide the winning solution and build trusting relationships.
How courageous are you at “checking it out”?
We’re here to help!
Sincerely,
Michael W. Kublin
Jan Mayer-Rodriguez
For more information about PeopleTek visit our website www.peopletekcoaching.com
Or contact:Mike Kublin
email mkublin@peopletekcoaching.com
phone 1.888.565.9555 x711
or Jan Mayer-Rodriguez
email jan@peopletekcoaching.com
phone 1.888.565.9555 x712
for the next Leadership Journey program
or for Leadership Journey II
To find out more about our programs to increase your organization’s success Click Here ”
“Executive coaches report steady demand for their services despite the recession. Individual and corporate clients say the one-on-one counseling is critical for career success, especially during tough economic times”.
- Sarah E. Needleman, WALL Street Journal Aug 25, 2009
“The people when rightly and fully trusted will return the trust.”
Abraham Lincoln
“Leadership without mutual trust is a contradiction in terms”. Warren Bennis
Learning
Leading
Succeeding
PeopleTek® was founded on the belief that within all of us are the traits and characteristics required of successful leaders creating successful organizations.
Our unique individual and team programs, called Journeys™, inspire leaders of all levels to be confident and attain greater results personally and professionally.
Topics: Leadership Tips | No Comments »
Project Management Credit Opportunities
By Michael | January 12, 2010
PeopleTek Programs Earn You Project Management Credits!
Enable your Project Managers to earn re-certification credits while enhancing their leadership skills.
Update your Project Management credentials by attending PeopleTek’s Leadership Journey I program or the Leadership Journey II program.
Leadership Journey I - click here for program details
You will earn 19 credit hours after graduating from the program and you will:
Understand what it is you want to create to become a stronger leader
Increase individual and team accountability to increase business results
Learn to better handle difficult situations and conflict
Obtain new listening and communication skills
Improve teamwork and enhance business relationships
“The Journey provided the overall ability to step back, assess current roles, and provided amazing diagnostics via the tools/instruments regarding productive leadership behaviors for myself and others. We were able to implement changes immediately”. - T.S. Accelerated Ecom
Leadership Journey II - Prerequisite: Leadership Journey I
Click here for program details
You will earn 14 credit hours after graduating from the program and you will:
Learn how to enhance critical leadership behaviors and eliminate unproductive behaviors ensuring you successfully achieve your business and personal goals.
Topics include:
Work Expectations
Managing Change
Communication Styles
Trust
Interpersonal Influence Inventory
Coping and Stress
Time Mastery and Setting and Understanding Boundaries
Not only will you earn PM credits, but ALL PeopleTek programs are delivered with a 100% moneyback guarantee! Note: All sessions must be attended and homework completed for the guarantee to apply. And, these programs are now available in Spanish.
What our customers have told us:
96.3 percent of all sponsors say Journey graduates increase levels of responsibility in their career
98.1 percent of Journey graduates say they eliminate wasted time
Leadership Journey I and II attendees may take the entire program over and over until they “get it” at no additional charge (even 10 years later).
For more information contact
Mike Kublin
mkublin@peopletekcoaching.com
President PeopleTek Inc.
888-565-9555 Ext.711
Direct: 954.916.4190
“Creating Successful Leaders”
Take your organization to the next level and enroll in a progam today!
Enroll today! Or call 888.565.9555 ext 711
“The growth and development of people is the highest calling of leadership.”
Topics: General | No Comments »
Checklist For 2010
By Michael | January 9, 2010
| “You can’t overestimate the need to plan and prepare. In most of the mistakes I’ve made, there has been this common theme of inadequate planning beforehand. You really can’t over-prepare in business!” - Chris Corrigan Happy New Year! We hope you had a wonderful holiday season and are now ready to jump into 2010. Below is a checklist we recommend reviewing, sharing, and implementing. 2010 Checklist: Vision and Mission Statements Make sure your written vision and mission statements are clearly communicated and shared with your organization. We suggest you post them in public areas. Goals and Tasks (Click here for Tips For Goal Setting) Ensure ALL goals and tasks support your vision and mission and are meaningful to those that must execute them. Metrics Institute milestones and target dates so you have the ability to track progress. Strengths and weaknesses; revisit both from individual and organizational perspectives. Understand and share the strengths of the organization and link them with goal achievement. Development plans (individual and organizational) Document developmental goals; include training needs and target dates. This could include cross training, on the job training, in-house training or outside coaching and development. Career Planning (Click here to learn more) Know your career intentions, timelines and growth areas. Reward and recognition system Clearly link your reward system with goal attainment and results. Communication model Understand how to best communicate with your team and organization and ensure others understand what is expected of them. Coaching opportunities Sarah E. Needleman wrote in the WALL Street Journal Aug 25, 2009 that individual and corporate clients say the one-on-one counseling is critical for career success, especially during tough economic times. Give thought to how you or your organization could benefit. More about coaching. . . Succession Planning Build bench strength within your organization. Every position should have 1 or 2 individuals identified as possible replacements. Also, groom your replacement. Should an opportunity come your way you don’t want to be held back if you’re viewed as indispensible in your position. Include in your checklist time for you. We’ve mentioned it before but even if it’s only 15 minutes a day, allow yourself some quiet downtime. All of us possess the traits and characteristics required to be successful leaders; use the checklist to help you best apply them. Let us know if we can help and we welcome your ideas for adding items to our checklist. Sincerely, Jan Mayer-Rodriguez
“Executive coaches report steady demand for their services despite the recession. Individual and corporate clients say the one-on-one counseling is critical for career success, especially during tough economic times”. - Sarah E. Needleman, WALL Street Journal Aug 25, 2009 Learning Leading Succeeding PeopleTek® was founded on the belief that within all of us are the traits and characteristics required of successful leaders creating successful organizations. Our unique individual and team programs, called Journeys™, inspire leaders of all levels to be confident and attain greater results personally and professionally. |
Topics: Leadership Tips | No Comments »
PeopleTek Leadership Coaching and Development
By Michael | January 1, 2010
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Starting in January 2010 The Leadership Journey I (our banner 12 session program) The Leadership Journey II (our 9 session program for Journey graduates) All PeopleTek programs are delivered with a 100% money back guarantee! Note: All sessions must be attended and homework completed for the guarantee to apply. |
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Reap the benefits for your organization when your team members better understand their strengths, build trust and communicate more effectively.Leadership Journey I and Leadership Journey II graduates directly attribute increased productivity levels and enhanced relationships as a result of what they learned by attending the programs. Leadership Journey I - click here for program details You will: Leadership Journey II - Prerequisite: Leadership Journey I Click here for program details You will learn how to enhance critical leadership behaviors and eliminate unproductive behaviors ensuring you successfully achieve your business and personal goals. Topics include: What our customers have told us: Click here to register today! Take your organization to the next level and enroll in a progam today! Or call 888.565.9555 ext 711 “The growth and development of people is the highest calling of leadership.” |
Topics: Upcoming Classes | No Comments »
Managing Stress Levels
By Michael | December 12, 2009
| “Much of the stress that people feel doesn’t come from having too much to do. It comes from not finishing what they’ve started.” -David Allen |
This time of year we frequently feel we’re on “overload” and as a result may experience stress. For some, stress is a motivator, for others it’s a detriment. The key is to recognize when we’re being stimulated and challenged versus being overwhelmed and non productive.
How are you impacted by stress? Does it cause you to be more focused and task oriented or does it cause you to be less productive? Last week we talked about the balance wheel; having balance helps keep stress in check.
There is no one single cause for stress and David Allen’s quote (above) points towards unfinished tasks being a major cause. Would you agree? Is your list of unfinished or incomplete tasks a major contributor for stress?
SUGGESTIONS:
Understand your priorities and focus on deadlines.
Write down everything you need to accomplish. During the holiday season this list is likely to be larger than usual as it will range from business goals and functions, to children’s events, to school assignments, to shopping lists, etc.
Eliminate non essential tasks. (Identify what can be postponed, passed along for someone else to accomplish, or even disregarded).
Be realistic about what you can accomplish and recognize dependencies.
Track your tasks and results. You will be able to better structure your day and celebrate your accomplishments.
Schedule time for you! Even if it’s only 15 minutes a day allow yourself some quiet downtime.
Wishing you a stress free holiday season!
Sincerely,
Michael W. Kublin
Jan Mayer-Rodriguez
Enroll Today! for the next Leadership Journey program
Two programs will kick off in January.
One will be virtually facilitated to accommodate all time zones.
One will be facilitated in Phoenix, AZ.
To find out more about our programs to increase your organization’s success
“Stress is not what happens to us. It’s our response TO what happens. And RESPONSE is something we can choose.“
Maureen Killoran
“Executive coaches report steady demand for their services despite the recession. Individual and corporate clients say the one-on-one counseling is critical for career success, especially during tough economic times”.
- Sarah E. Needleman, WALL Street Journal Aug 25, 2009
Learning
Leading
Succeeding
PeopleTek® was founded on the belief that within all of us are the traits and characteristics required of successful leaders creating successful organizations.
Our unique individual and team programs, called Journeys™, inspire leaders of all levels to be confident and attain greater results personally and professionally.
Topics: Leadership Tips | No Comments »
PeopleTek Leadership Coaching and Development
By Michael | December 9, 2009
| Starting in January 2010 The Leadership Journey I (our banner 12 session program) - One will be facilitated via conference accommodating all time zones - Another will be classroom facilitated in Phoenix, AZ The Leadership Journey II (our 9 session program for Journey graduates) All PeopleTek programs are delivered with a 100% money back guarantee! Note: All sessions must be attended and homework completed for the guarantee to apply. |
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**************************************** Stand out against the competition! Know your strengths and leverage them to help you and your organization remain strong. You will: Understand what it is you want to create to become a stronger leader Leadership Journey II - Prerequisite: Leadership Journey I Click here for program details You will learn how to enhance critical leadership behaviors and eliminate unproductive behaviors ensuring you successfully achieve your business and personal goals. Topics include: Work Expectations What our customers have told us: 96.3 percent of all sponsors say Journey graduates increase levels of responsibility in their career
98.1 percent of Journey graduates say they eliminate wasted time
Leadership Journey I and II attendees may take the entire program over and over until they “get it” at no additional charge (even 10 years later). Click here to register today!
For more information contact Mike Kublin mkublin@peopletekcoaching.com
President PeopleTek Inc. 888-565-9555 Ext.711 Direct: 954.916.4190 “Creating Successful Leaders” Take your organization to the next level and enroll in a progam today!
Or call 888.565.9555 ext 711 “The growth and development of people is the highest calling of leadership.” |
Topics: Upcoming Classes | 1 Comment »