Communication and Listening
By Michael | June 24, 2009
Leadership Journey™ I
Leadership Journey™ II
Communication and Listening
INVEST IN YOURSELF and take your leadership skills to the next level!
Leadership Journey I - A 12 session program
How you and your organization will benefit:
You will be able to :
- understand what it is you want to create to become a stronger leader
- communicate what you wish to achieve and get others aligned
- reduce the risk of the staff not understanding where it is the organization is going, what they are responsible for and how they will be measured
- increase individual and team accountability to obtain business results
- form a network with others who have similar concerns and frustrations
- build confidence
- learn to better handle difficult situations and conflict
- obtain new listening and communication skills
- improve teamwork and enhance business relationships
“The Journey provided the overall ability to step back, assess current roles, and provided amazing diagnostics via the tools/instruments regarding productive leadership behaviors for myself and others. We were able to implement changes immediately”. - T.S. Accelerated Ecom
Leadership Journey II - A 9 session program
How you and your organization will benefit:
You will learn how to enhance productive behaviors or eliminate unproductive behaviors to ensure you are positioned to succesfully achieve the business and personal goals you desire.
Topics include:
Work Expectations
Managing Change
Communication Styles
Trust
Interpersonal Influence Inventory
Coping and Stress
Time Mastery and Understanding and Setting Boundaries
Communication and Listening - A 3 session program
How you and your organization will benefit:
You will learn to:
- Separate the personality from the problem
- Ask the right questions at the right time in the right way
- Manage your own emotional responses
- Put your listener at ease
- Effectively communicate your needs
- Effectively diffuse anger and conflict
- Understanding your prejudices and filters
- Learning what does not work
In a recent survey top CEO’s in leading corporations worldwide agreed that communication is the single most important element to their success and the success of their leadership teams - now’s the time to invest in yourself and optimize your communication skills!
Now is the time to invest in yourself!
Take advantage of special summer rates!
call 888.565.9555 ext 711
Sincerely,
Michael W. Kublin
PeopleTek President
888.565.9555 ext 711
Can you afford NOT to invest in yourself?
“The growth and development of people is the highest calling of leadership.”- Harvey S. Firestone
Topics: Training, Upcoming Classes | No Comments »
Leadership and Listening
By Michael | June 18, 2009
“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them”.
- Ralph Nichols
Dear Leaders,
In our quick paced society of juggling schedules, meeting deadlines and multi-tasking, we don’t always take the time to listen to what’s going on around us and for that matter, what we’re being told. We don’t always listen to the whole story and we’re quick to jump to solutions so we can move to the next task at hand.
Below is a short listening quiz provided by Doug Gray, PCC, ICF-certified coach, speaker, leadership trainer, and author.
Please answer each question either TRUE or FALSE.
1. Listening is a learned skill that requires an active engagement.
2. Hearing is an inactive skill affected by age, health, and interest.
3. We speak at 300 words per minute. We listen 4 times faster, at 1,000-1,200 words per minute. Therefore, our minds frequently wander.
4. All communication is received, but 70-90% of the data is screened out or altered by the receiver.
5. Listening is perceived as a powerful skill by most people.
6. We were born with two ears and just one mouth. Therefore, we should listen twice as much as we speak!
7. Cultural tendencies do not affect our listening skills.
8. Our brain often processes data forward (What do I say next? How do I defend myself? What shall I have for lunch?), or in reverse (Did I turn the car lights off? Did I get an e-mail back from…?).
9. We can suspend judgment when listening by focusing on comprehension rather than details.
10. Our ability to listen is not affected by meta-messages, the message within the message.
11. Confirming understanding/stating alignment does not imply that you agree with the message.
Now score yourself. Only # 5 is False. All others are true.
How did you do? Any surprises?
If 10-11 correct - WELL DONE!
If 8-9 correct - YOU’RE ON TRACK; KEEP WORKING AT IT
If < 7 correct - USE THE TIPS BELOW and request feedback
Listening Tips
Try implementing these tips into your daily routine and assess what else you can incorporate into your skill-set to become an even better communicator:
- Don’t suggest words or finish sentences when a pause occurs
- Listen, don’t solve or judge
- Ask probing questions to obtain clarity
- Be aware of when “selective” listening is likely to occur (Age, skill, gender, relative, etc)
- If time is an issue let the person know and schedule more time, or ask “let’s summarize what we’ve decided”.
- Let the person know if more facts are required prior to decision making
or for further discussions
- Be aware of your “non” listening behaviors ex. pencil tapping, raised eyebrows, blank stares, “zoning” out.
Let us know how you did on the quiz and which listening tip you found most useful.
Sincerely,
Michael W. Kublin and Jan Mayer-Rodriguez
For more information about PeopleTek visit our website
www.peopletekcoaching.com
Or contact:
Mike Kublin
phone 1.888.565.9555 x 711
or
Jan Mayer-Rodriguez
phone 1.888.565.9555 x712
Click below to find out more about PeopleTek’s specialty programs:
Session 1 of 12 is scheduled for kick-off on August 5th and our new program:
Call 888.565.9555 ext 711 for details
“You cannot truly listen to anyone and do anything else at the same time.”
- M. Scott Peck
PeopleTek’s key components for successful leaders:
Passion
Persistence
People
Process (this includes Planning)
Profit
LEARNING LEADING SUCCEEDING!
www.peopletekcoaching.com
888.565.9555
Topics: Leadership Tips | No Comments »
Difficult Conversations
By Admin | September 19, 2008
Leadership tip of the week:
Difficult Conversations – Communication Goals:
TASK GOAL ~ what you want to accomplish as a result of your communication
RELATIONSHIP GOAL ~ your goal for the relationship as a result of your conversation
Describe:
- The behavior/situation objectively
- Use concrete terms
- Include specific time, place, frequency of behavior
- Focus on specific behavior, not the personality of the person
Express:
- Your feelings ~ the impact of the behavior on you
- Calmly and in a constructive manner
Specify:
- Desired result
- Standard of performance
- Explicit behavior change
- Observable behavior
- Specific behaviors to be performed or discontinued
- Behavior you are willing to change
Consequences:
- Make the consequences explicit
- Identify consequences you will implement
- Select consequences that are meaningful to the person
- Choose consequences that are appropriate to the situation
For more information contact Susyn Reeve at sreeve@peopletekcoaching.com
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"A difficult conversation can make the difference between success and failure for a valued employee or, at least, an employee in whom you have invested valuable training and time". – Susan M. Heathfield
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PeopleTek Events:
October 2008:
Leadership Journey:
- October 1 - Leadership Journey I, session 1 of 12, virtually facilitated
- October 23 - Leadership Journey I, session 1 of 12, virtually facilitated
For program details (PDF) visit:
http://www.peopletek-coaching.com
Communication and Listening – in Phoenix, AZ.:
- October 9 - 8am to noon
- October 23 – 8am to noon
- November 6 - 8am to noon
For program details (PDF) visit:
http://www.peopletek-coaching.com
This is an open enrollment period for the above programs
————————————–
Dear Leaders,
Communicating in the midst of emotions and conflict is often difficult.
To stay focused in these situations preparation is essential. Creating a script is a valuable practice to build confidence, identify your objective and to clarify the words to say.
Note: Detours are what you expect the other person to say that may take you off track of the conversation.
Preparing your responses to possible detours builds your confidence and allows you to stay focused on the goals of the communication.
What is most important is to listen, respond to what is communicated and to stay focused.
Remember to:
Summarize your specific agreement and schedule a follow-up conversation
Sincerely,
Michael W. Kublin and
Susyn Reeve
————————————–
A new survey from Business 21 Publishing shows that most companies recognize that productivity, morale and retention decrease when managers avoid difficult conversations.
However, in a second survey they admit that their organizations aren't doing anything about it.
In fact, less than one company in 10 says it effectively trains its managers to conduct difficult conversations.
Peopletek Executive Management Products
Taking it to the next level!
http://www.peopletekcoaching.com
888.565.9555
Topics: Leadership Tips | No Comments »