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Learn Coaching, Leadership Training and Management Skills

The Leadership Journey™

Effective Listening and Communication

Emotional Intelligence

Dear Leaders,

PeopleTek is offering the first of three leadership courses for 2009. Each course provides benefits and values to the attendees and their organization. Read the details below to determine which program would most enhance your leadership style and help you achieve your 2009 goals.

Sincerely,

Michael W. Kublin
PeopleTek President
888.565.9555 ext 711

Effective Listening

• Reasons for improving your listening skills
• New tools for improving your listening skills
• Separating the personality from the problem
• Asking the right questions at the right time in the right way
• Roadblocks to effective listening
• Managing your own emotional responses
• Dealing with hostility effectively – assessing risk
• Diffusing conflict effectively
• Tools for staying connected
• Putting your listener at ease

Effective Communication

• Reasons for improving your communication skills
• The importance of delivery and language
• Effectively communicating your needs
• Effectively diffusing anger and conflict with words
• Responses that evoke greater team participation
• Fighting words and responses your teams never want to hear
• Managing your own emotional responses
• Understanding your prejudices and filters
• Learning what does not work

Remote and Team Communication

• Challenges in remote communication
• Tools for dealing with the challenges
• Positive reinforcement
• Setting ethical boundaries for your team members
• Understanding styles of team members
• Tools for effective team communication
• Tools for expressing value to all members

• Possess effective leadership skills, abilities and behaviors that will allow you, your team, and organization to be more successful.
• Develop skills, abilities and leadership behaviors necessary for hiring, rewarding, addressing conflict, and adapting to changes quickly and efficiently.
• Learn new tools and processes that can be used immediately throughout your entire career.
• Learn how to effectively deal with others and how to leverage their unique skills and abilities. Obtain clarity about your individual leadership essence/vision and how you should begin to carry it out and ultimately know what you want to create and achieve.

You and your organization will also benefit by learning how to lead others based on your own inspiration, motivation and insights. You will be able to :

• understand what it is you want to create and be able to lead others
• communicate what it is you wish to achieve and get others to move in that direction.
• reduce the risks of the staff not understanding where it is the organization is going, what they are responsible for and how they will be measured.
• increase individual and team accountability to obtain business results
• network with others who have similar concerns and frustrations.
• build confidence
• have the ability to handle difficult situations and conflict
• learn new listening and communication skills
• improve teamwork and enhance business relationships.

• EQ is the single biggest predictor of performance in the workplace
• It’s the strongest driver of leadership and personal excellence
• Unlike IQ, your EQ score will increase through development

EQ consists of 4 skill areas:

• Self awareness
• Self management
• Social Awareness
• Relationship Management

Additional benefits:

• Assess your current leadership skills
• Obtain specific actions that will improve your skills within 3 months
• Improve teamwork results
• Identify behavioral change possibilities for you and your team
• Improve relationships with direct reports and business partners
• Improve business results
• Reduce conflict and minimize stress
• Increase commitment to organization’s goals
• Re-assess your skills (after 3 months)

Enroll on PeopleTek’s Website or contact Jan@peopletekcoaching.com

www.peopletekcoaching.com

888.565.9555

- Harvey S. Firestone