Effective Listening and Communication Tools for Leaders

In a recent survey top CEO's in leading corporations
worldwide agreed that communication is the single most
important element to their success and the success of their
leadership teams!

First Session: Effective Listening

• Reasons for improving your listening skills

• New tools for improving your listening skills

• Separating the personality from the problem

• Asking the right questions at the right time in the
right way

• Roadblocks to effective listening

• Managing your own emotional responses

• Dealing with hostility effectively –
assessing risk

• Diffusing conflict effectively

• Tools for staying connected

• Putting your listener at ease

Second Session: Effective Communication

• Reasons for improving your communication skills

• The importance of delivery and language

• Understanding generational differences and values

• Effectively communicating your needs

• Effectively diffusing anger and conflict with words


• Responses that evoke greater team participation

• Fighting words and responses your teams never want
to hear