Jul, 9th, 2008

Dealing with hostility effectively - assessing risk

Diffusing conflict effectively

Tools for staying connected

Putting your listener at ease

Second Session: Effective Communication

Reasons for improving your communication skills

The importance of delivery and language

Effectively communicating your needs

Effectively diffusing anger and conflict with words

Responses that evoke greater team participation

Fighting words and responses your teams never want to
hear

Managing your own emotional responses

Understanding your prejudices and filters

Learning what does not work

Third Session: Remote and Team Communication

Challenges in remote communication

Tools for dealing with the challenges

Positive reinforcement

Setting ethical boundaries for your team members

Understanding styles of team members

Tools for effective team communication

Tools for expressing value to all members

Fourth Session: Putting it all Together