Jan, 15th, 2009

O’Neil. Why is this? It is because he runs a
successful business. He has processes and allows his
team to operate in the process. He doesn’t have
to take the lead role at all times. He creates and
empowers leaders. This allows Dr. O’Neil and his
team to service more patients and handle volume that
builds revenue.

In fact most of the time it is his team that leads
and runs the office. This makes for great leadership as
Dr. O’Neil sets the goals, delegates, trusts,
communicates and rewards. I asked Dr. O’Neil if
he trains his staff and he does all the time. This
includes leadership, team and communication training
seminars by a person that specializes in the dental
industry.

It was after 6:00 p.m. when we finished the temporary
crown and I asked the nurse what time she started; she
said 7:00 a.m. I was truly impressed as you would have
thought I was her first patient of the day. She said
they are always busy, she loves what she does and times
flies by. She walked me to the reception area, pulled
up my file, and set up my next appointment.

I didn’t see Dr. O’Neil and won’t
until the next appointment which is exactly as planned
and how it should be. At 8:30 p.m. a call came to my
home and it was Dr. O’Neil asking how I was
feeling and following up on my well being.

Customer follow-up is a tremendous trait for a
leader!

Congratulations to Dr. O’Neil for being our
first Leader of the Month!

Sincerely,

Mike

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